Support Center
FAQ
Support Center
How to delete your account
You can delete your account directly within the app without contacting customer service.
step:
Once your account is deleted, your personal data will be processed in accordance with our data retention policy. For more information, see ourprivacy policySections 8.2 and 8.3.
step:
- Open the App and log in to your account
- Enter "My" → "Personal Account"
- Click "Delete Account"
- Confirm deletion after reading the prompts
- Account information (username, email): Delete immediately
- Subscription records: retained for XX days and then deleted (for refund dispute handling)
- Usage logs: Delete immediately
Once your account is deleted, your personal data will be processed in accordance with our data retention policy. For more information, see ourprivacy policySections 8.2 and 8.3.