Support Center
PC Client
Support Center
The PC client cannot be used
Hello, you can reinstall the software and give it a try. In addition, when installing, if any system prompt window pops up, you need to click [Allow], [Agree] and other buttons, otherwise you may not be able to use it without VPN permissions.
If you cannot install it by double-clicking it to open it, you can first right-click the installer and choose Run as administrator to open the installation package.
Please use an overseas browser such as Chrome + global mode. Of course, smart mode is also available.
If it still doesn't work, you can check to see if other VPN software is installed on your computer and exit. Otherwise, there may be port conflicts. In addition, if you have anti-virus software such as 360 enabled, you also need to exit. These mainland-made anti-virus software will interfere with proxy Internet access.
If it still doesn't work, you can switch lines in different regions, or restart the router or optical modem.
[Not compatible with Windows 7 and below operating systems. Windows 8 has not been tested and is not sure. Windows 10/11 has no problem]
If you cannot install it by double-clicking it to open it, you can first right-click the installer and choose Run as administrator to open the installation package.
Please use an overseas browser such as Chrome + global mode. Of course, smart mode is also available.
If it still doesn't work, you can check to see if other VPN software is installed on your computer and exit. Otherwise, there may be port conflicts. In addition, if you have anti-virus software such as 360 enabled, you also need to exit. These mainland-made anti-virus software will interfere with proxy Internet access.
If it still doesn't work, you can switch lines in different regions, or restart the router or optical modem.
[Not compatible with Windows 7 and below operating systems. Windows 8 has not been tested and is not sure. Windows 10/11 has no problem]