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FAQ

Support Center

VIP to SVIP upgrade: steps and price difference

VIP users can upgrade to SVIP at any time and enjoy the "upgrade difference" discount. The system will convert the remaining days of your VIP into a discount amount, which will be directly deducted from the price of SVIP.

Upgrade method

Screenshot 1 for “VIP Upgrade SVIP: Operation Method and Price Difference Instructions”
  1. Open the app and click "Purchase" at the bottom
  2. Switch to the "SVIP" tab. The packages marked with "Upgrade" are the packages that can be purchased with the price difference.
  3. Select the SVIP package you want. The price is the upgrade price after deducting discounts.
  4. Confirm purchase, select payment method and complete payment

How to calculate the upgrade price difference?

Upgrade offer = VIP remaining days × rate
  • The daily discount amount is determined according to the interval of the remaining days. The fewer the remaining days, the more discounts will be made each day.
  • If the remaining days are less than one day, it will be calculated as one day. If the discount amount has decimals, it will be rounded up.
  • Actual amount paid = SVIP package price − upgrade discount
  • For example: There are 20 days left for VIP, and the daily discount is 1 yuan, and the upgrade discount is 20 × 1 = 20 yuan. When purchasing an SVIP package, 20 yuan is deducted from the package price to get the actual payment.

What happens after upgrading

  • Remaining VIP days: have been converted into discounts and will no longer be retained.
  • Account benefits: Use SVIP benefits immediately after successful upgrade.
  • Validity period: subject to the length of the SVIP package you purchased.
  • After SVIP expires: the account becomes a free user and will not return to VIP.

Under what circumstances can’t you see the upgrade package?

  • Upgrade discount is higher than SVIP package price
When the above situation occurs, the SVIP package will not be displayed and cannot be purchased at the upgrade price. You can choose a longer SVIP package, or purchase it at the original price after the VIP expires.

Things to note

  • Please confirm the SVIP package duration before purchasing. If the VIP has a long remaining time but chooses a shorter SVIP package, after the SVIP expires, the overall usage time may end earlier than the original VIP.
  • If you just want to extend the usage time, please select "Renew" under the VIP tab. No upgrade is required.
  • The actual discount amount is subject to the display on the purchase page.
  • If you have any questions, please submit a work order in "My" → "Service Center" and attach a payment screenshot.