Support Center
Android Client
Support Center
The APP often disconnects and crashes, what should I do?
1. Turn on stable mode
Click [My] in the lower right corner of the app, scroll down, and see a [Stable Mode]. Click the small button next to it to turn it on. This can improve the stability of the APP, especially for older and low-configuration mobile phones.
2. Turn off the phone’s power saving mode to prevent the phone system from forcibly killing the APP in the background.
Click [My] in the lower right corner of the app, scroll down, click [Other Settings], and click [Turn off power saving mode].
Then different brands of mobile phones have different operation methods. Generally, you can choose options such as [No restrictions] [Turn off power saving mode] and so on.
Click [My] in the lower right corner of the app, scroll down, and see a [Stable Mode]. Click the small button next to it to turn it on. This can improve the stability of the APP, especially for older and low-configuration mobile phones.
2. Turn off the phone’s power saving mode to prevent the phone system from forcibly killing the APP in the background.
Click [My] in the lower right corner of the app, scroll down, click [Other Settings], and click [Turn off power saving mode].
Then different brands of mobile phones have different operation methods. Generally, you can choose options such as [No restrictions] [Turn off power saving mode] and so on.