Prime Video VPN: Catalogue, Purchases and Picture Quality
Prime Video has a detail that's easy to miss: besides the titles included with membership, there are films you buy or rent separately, and those are region-limited too. If your purchases won't play or the catalogue changes when you're abroad, it's usually not the network. Here's what a VPN can and can't do about it.
Download HZVPN
Where a VPN helps with Prime Video
Prime Video differs from country to country: what's included with membership, what you can buy or rent, and whether there are ads can all vary.
A VPN doesn't change those rules. It encrypts your connection on networks you don't trust and gives you another route to compare when one isn't smooth.
Sign in at the hotel over an encrypted connection
Your Prime Video account is usually tied to your Amazon account and its payment details. Connecting HZVPN on hotel or airport Wi-Fi keeps that sign-in inside an encrypted tunnel.
Browse the catalogue on shared networks
On a shared network, the admin can see which services you use while you browse and watch trailers. With HZVPN connected, they only see a VPN server.
A shopping account deserves extra care
Many people use the same account for Prime Video and shopping. On public networks, connect HZVPN before you sign in, and turn on two-step verification for the account.
Download episodes before you go
The Prime Video app lets you download some titles for offline viewing, with limits on how many and for how long — see Prime Video's own help pages. Downloading at home beats relying on hotel Wi-Fi.
Prime Video and VPNs: three limits to know first
These three are the most common reasons something "won't play" abroad.
The catalogue depends on where you are
Prime Video and rights holders license titles country by country. A smaller or different catalogue abroad is licensing, not a fault. HZVPN doesn't promise access to other countries' catalogues.
Prime Video may restrict VPNs and proxies
Prime Video may detect VPN or proxy connections and show an error or refuse to play. If that happens, disconnect the VPN and watch directly. We don't provide ways around detection.
Purchases and rentals are region-limited too
Titles you bought or rented may not play or download in another country. That's set by rights holders and Prime Video; changing your IP won't change it and may breach the terms of use.
Watching Prime Video on different devices
Most people watch Prime Video on a TV — which happens to be the one place HZVPN doesn't cover yet.
TVs and streaming sticks
HZVPN has no TV or router app yet, so Prime Video on a TV or streaming stick doesn't go through HZVPN.
Phones and tablets
HZVPN runs on Android 9+ and iOS 13+. Connect when you sign in on a public network; if you get a proxy message during playback, disconnect.
Computer browser
On Windows and macOS, browser traffic is encrypted while HZVPN is connected. Same rule as above.
Downloads
Downloads have limits on number and time and need to go online to renew. If you renew on hotel Wi-Fi, connect HZVPN first.
Get started in 3 steps
Sign up and download
Create an HZVPN account on our website, then download the app for Android, iOS, Windows, macOS or Linux.
Pick a server location
Choose one of 43 server locations in the app and tap connect. If it doesn't feel right, switch to another any time.
Open the app you want to use
Sign in to Prime Video on the public network; if playback shows a VPN or proxy error, disconnect HZVPN and watch directly.
Picture quality jumping up and down: is it the network?
Prime Video adjusts picture quality to your connection. If the picture keeps switching between sharp and blurry, your connection speed is usually fluctuating.
Start with the local network: move closer to the router and pause big downloads on other devices, then see whether quality settles.
If the local network looks fine, compare: watch a few minutes without the VPN, then a few minutes connected to a nearby HZVPN location, and keep whichever is steadier.
This comparison is only about smoothness. If you see an error about proxies or regions, that isn't a route problem — disconnect the VPN and watch directly.
HZVPN features that help with Prime Video
We only list features HZVPN actually has today. If a feature isn't listed here, please don't assume it exists.
43 server locations, 265 servers
43 server locations and 265 servers, so you can encrypt your connection from a location near you when you're away.
One account, several devices
Your phone, tablet and computer can all sign in with the same HZVPN account. Devices online at the same time: 3 on VIP, 5 on SVIP (the app shows the current limit).
Switch locations any time, no limit
When comparing picture quality, flip between two or three locations as often as you like, then disconnect once you're done.
Free, VIP and SVIP tiers
Try a sign-in and a few minutes of playback on your phone with the free routes (currently in United States, Japan, Hong Kong, Singapore, Germany, Canada, France, Thailand and United Kingdom) first; look at VIP and SVIP only if you find it useful and want more locations.
Frequently asked questions
Can HZVPN show me another country's Prime Video catalogue?
We don't promise that. Prime Video licenses content by country and may restrict VPN and proxy connections; changing your viewing region with a tool may also break the terms of use.
Why won't a film I bought at home play abroad?
Purchases and rentals can be region-limited by rights holders and Prime Video. Check Prime Video's own help pages for the details.
Prime Video says I'm using a VPN or proxy. What should I do?
Disconnect HZVPN, reopen Prime Video and watch over your local network.
The picture is always low quality. Will HZVPN help?
If a congested route is the cause, another route may help; if it's your Wi-Fi or device, a VPN won't. Try it with and without.
My Prime Video account is also my shopping account. Is signing in over a VPN safe?
With HZVPN connected, the sign-in is encrypted on public networks. We also suggest turning on two-step verification; Prime Video on a TV doesn't go through HZVPN at the moment.
Ready when you are
Sign up for an HZVPN account to use the free servers. Upgrade later if you need more server locations or more devices online at once.
Server numbers come from our server list (43 locations, 265 servers). They change with maintenance; the app always shows the current list.